Delivery :

We work with courier companies offering the best services of urgent delivery

Diaper-Heroes will make every effort to ensure that the ordered product is delivered on time and agreed price. The delivery times are indicative only. A delay in delivery can in no case give the right to damages nor to the cancellation of the order.

The customer is obliged to check the contents and condition of the package upon its receipt. Any damage or defect apparent on delivery must be clearly indicated on the packing slip or receiving terminal of the deliverer.

Any damage or fault apparent non-declared as indicated in the previous paragraph shall not entitle to any compensation on the part of Diaper-Heroes, which may not be held responsible.

Any damage or defect not apparent on receipt of the delivery shall be the subject of a written complaint (letter, fax, email) within 48 hours of receipt. It's the same for any product missing.

The shipping costs include the costs of preparing and packaging as well as postage costs. The preparation fees are fixed, whereas transport fees vary according to total weight of the parcel. We recommend that you consolidate all your items into one order. We cannot group two orders placed separately and shipping fees will apply to each of them. Your parcel is shipped at your own risk, but special attention is given to fragile objects.

The dimensions of the boxes are appropriate and your articles are properly protected.

Price :

All our prices are VAT, Recupel and other taxes (except customs duties may be applicable).

In the case of sale within the community, the prices indicated may be modified either upward or downward by the application of the legal provisions on the VAT, without the client community can claim.

Payment :

Unless otherwise agreed, any booking/order is confirmed by the receipt of the full amount of the order to pay. Payment in full is due within seven (7) days of the booking/order.

The accepted payment methods are specified at the time of the choice of the payment method on the site Diaper-Heroes.be. The customer is entirely free to choose the mode of payment that suits you the best.

Any booking/order which is not paid within the time period cited in the first paragraph will be automatically cancelled, unless otherwise agreed or special conditions granted to the customer. In the event of a booking/order is specified with payment of a deposit, DRYBOX IS reserves the right to retain the said deposit as liquidated damages, in case of a faulty performance of any of its obligations in the head of the client.