Any qualified customer (consumer) by the belgian law recognised a right of withdrawal of fourteen (14) days from the day following the delivery.
The(s) product(s) doi(ven)t be returned(s) in their original condition, complete with all accessories and documentation, and in its(their) original packaging to the following address :
Rue Nicolas Berger 13b
Delivery charges and return costs will be the responsibility of the customer.
The(s) returned products will be subject to a refund to the customer, subject to the conditions mentioned in paragraph 2 above.
The right of withdrawal is not open to the products created, personalized or customized specifically for a client.
In case of cancellation of the order, diaper-heroes reserves the right to retain an amount of up to ten (10) euros in respect of administrative costs relating thereto.
In addition, will be retained for all charges related to the payment method chosen, in particular for orders paid by credit card or by Paypal an amount equivalent to 10% of the total.
Cancellation of any booking/order that is not invoiced and not paid shall not be subject to any fees.